Shipping policy

SHIPPING ITEMS

If you would like to exchange or refund a purchase that is made online and shipped to you, you must email patinabaystudio@gmail.com within 48 hours of receiving the package. You will then be sent the full exchange or return instructions. There are no exchanges or returns on sale items, intimates, vintage, apothecary, or purchases made with discount codes. 

The item being returned must NOT be worn, washed, or damaged and must have all the original tags and packaging. Each item will be inspected to ensure this. 

The cost to send back an item for return, exchange, or any other reason will be the buyer's responsibility. 

Packages are sent out via Canada Post or UPS. For untracked shipments once the parcel has been accepted by the carrier, responsibility transfers to the purchaser. We DO NOT take responsibility for any lost or stolen packages. We will do our best to help locate any lost packages but the risk is that of the shipper, not Patina Bay Studio Incorporated. Risk of loss for all shipments is passed to the purchaser upon our delivery to the carrier. All packages come with up to $100 insurance.

All items are shipped from Victoria, BC and all orders will come with tracking. Items are typically shipped within 2 business days after your order is received. Please contact us if your order is time sensitive and you require it to be shipped asap.

IN-STORE PICK UP

All orders are eligible for in store pickup at no charge. Orders can be picked up during our open shop hours. You will receive a follow up email once your order is ready for pickup. Please allow 1 hour for your order to be prepared. Orders placed after 4pm will be available for pickup the next day.

If you have any questions about shipping, delivery, or in store pickup please send an email to patinabaystudio@gmail.com